Civil Aviation

GMR’s Delhi, Hyderabad airports to provide contact-less food service to flyers

New Delhi: As air travel resumes in India in fits and starts after the COVID-19 lock-down, Indian airport operator GMR Group has launched contact-less food ordering solution for passengers at the Delhi and Hyderabad airports that they manage.

The effort, according to a company statement, is a step forward to enhance passenger experience while keeping them safe and abiding by the mandatory protocols announced by the Government of India amid the pandemic outbreak.

“In line with the Government of India’s Digital India vision, Delhi and Hyderabad airports, have partnered with HOI, a cognitive and intuitive travel app that helps the travelers navigate the airport seamlessly,” the statement said.

“Contact-less food ordering and payment service is one of the unique features of HOI app. This is very useful for the travellers as an enhanced safety measure amid the pandemic widespread.”

Carrying food from home could be tedious, especially at these tough times when passengers’ only focus would be to catch flight on time after the lock-down is lifted and the airports become operational.

Delhi and Hyderabad airports have leveraged HOI app that enables passengers to safely order and pick up their meals with shortened wait time at the airports.

“This feature of the app allows the travelers to discover outlets inside the terminal to order through their smartphones. They will receive alerts via the app, e-mail and SMS when their order is ready and the payment can be processed online.”

  • This app, that makes commute through airports easier and hassle-free to a major extent, will enhance passengers experience by optimising their wait times at the food courts as the passenger can order and pay through HOI before reaching airport or while waiting at the airport terminal.
  • To enable contact-less orders, passengers can scan through QR Code placed near outlets or directly navigate to F&B Catalogue using the web version of HOI.
  • All that the user has to do is browse through the listed items, add their choice of meals to cart, pay online and pick up their order.
  • The user can then choose either Eat-In or Collect-at-Outlet option to pick their items kept ready at the outlet.
  • Passengers can avail this facility by simply downloading the app on their Android or iOS device, sign-up and add their upcoming flight’s travel details. They will be able to access all the events happening at the airports in just few taps.
  • Apart from contact-less food ordering feature, this app has several valuable features for both the airports’ passengers, such as real time flight status alerts, boarding gate and belt information, airport facility information, time to gate and waiting estimates, weather at destination among others.

“Passenger experience is prime to us even at this challenging time. As social distancing has become the new normal due to the pandemic, we have taken many initiatives to enhance passenger safety and comply with COVID-19 safety measures,” said a GMR Airport spokesperson.

“Besides food and beverages, passengers can also discover retail stores and other facilities available at the Delhi and Hyderabad airports. Further, this app enables users to get connected to airport Wi-Fi seamlessly with One-Touch Free Wi-Fi feature that lets them download content in a jiffy.”

NOTE: The GMR Group-led, Delhi International Airport Limited (DIAL) is a consortium; comprising of GMR Group, Airports Authority of India and Fraport. The consortium has a mandate to finance, design, build, operate and maintain the Delhi Airport for 30 years with an option to extend it by another 30 years. The airport has been adjudged the best airport by size and region with over 40 Million Passengers Per Annum (or MPPA) in Asia Pacific by Airports Council International (ACI) in the Airport Service Quality Programme for 2019. DIAL completed the modernisation of Delhi’s IGI Airport including the commissioning of Terminal 3 (T3) – India’s largest building post-independence – in a record time of 37 months. Delhi Airport is a leading Indian airport both in Passenger and Cargo capabilities with an annual traffic of 69.8 mppa in 2018. For further details visit http://www.newdelhiairport.in/

NOTE: GMR Hyderabad International Airport Limited (GHIAL) is a joint venture company promoted by the GMR Group (63%) in partnership with Airports Authority of India (13%), Government of Telangana (13%) and Malaysia Airports Holdings Berhad (11%). The company was incorporated to design, finance, build, operate and maintain a world class greenfield airport at Shamshabad, Hyderabad. Hyderabad airport was commissioned in a record time of 31 months in March 2008, with an initial capacity of 12 MPPA and 1,50,000 MT of cargo handling capacity per annum. The Project has the flexibility to increase capacity to accommodate over 40 MPPA and shall be developed in a phased manner. For further information about GHIAL, visit www.hyderabad.aero

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